JOB DESCRIPTION
RESIDENT SERVICES TEAM LEAD | WILLIAM PENN
Salary Starting at: $67,716 annually
WHO WE ARE
HomeRise believes that home has the power to stabilize a person's life. Built on a simple-but powerful idea called supportive housing, we provide people experiencing homelessness with a place to call home combined with support services, like mental health services and job training, so they can rise up and transform their lives. We organize our residents and supporters to advocate for local and state policies, like affordable housing, to help people still on the streets or at risk of homelessness. Together, we're building a new future for our neighborhoods and the city we love.
BENEFITS
HomeRise provides an excellent comprehensive benefits package including: 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance; FSA childcare, medical and commuter benefits options; 403(b) retirement investment opportunity with employer match; Employee Assistance Program; paid on-the-job training, career advancement within a growing organization and professional development opportunities with an annual Education Benefit that includes paid time off. We also include PTO (2 weeks accrued for first 12 months and 3 weeks accrual from 13-36 months of continuous service); 14 paid holidays with one floating day for your birthday and of course sick time accrual. Other advantages working for us are: Employee Referral Program, our HERO Award recognizing outstanding performance in the line of duty, sabbatical leave after 5 years of service and a 45-minute paid lunch period per shift.
POSITION OVERVIEW
HomeRise seeks an experienced social service professional to conduct programming and offer resident support to a mix of families and single adults formerly experiencing homelessness in San Francisco. Supervised by the Resident Services Manager, the Resident Services Team Lead (RSTL) is responsible for management of the day-to-day operations of a Resident Services office on site serving single adults. This position role strongly emphasizes purposeful case management, service planning and crisis intervention as well as supporting on-site services in coordination with the Resident Services Counselor(s). Along with Manager provide site support for Housing Operations coordination and housing retention services. All services are provided within the context of Housing First and Harm Reduction.
ESSENTIAL FUNCTIONS
- Conduct assessments, provide case management services for up to twenty-five residents, create and track service plan goals, and ensure that appropriate follow-up and/or referrals are complete and documented.
- Accompany clients to community based appointments.
- Provide crisis intervention, conflict resolution, and de-escalation services to all residents.
- Provide collaborative support to site-based Resident Counselors and coordinate services with staff from other HomeRise departments.
- Offer residents housing retention strategies and support counselors with community building and resident empowerment activities.
- Provide services using a harm reduction model.
- Participate in, and provide coverage as needed, for facilitation of Monthly Community meeting.
- Complete documentation per agency policy.
- Support Resident Services Manager with administrative duties as assigned.
- Participate in meetings and organizational initiatives.
- Other duties as assigned.
POSITION DETAILS
- Location: 160 Eddy St, San Francisco, CA
- Status: Full-Time / Non-Exempt
- Schedule: Monday through Friday 9 AM - 5 PM
- Reports to: Resident Services Manager
QUALIFICATIONS
- Bachelor's degree in a behavioral science (social work, psychology, clinical psychology) is preferred.
- Master's degree or a social service certification (CAADAC, CCAPP, etc.) is strongly preferred.
- Minimum of two years demonstrated ability to work with homeless or formerly homeless families and/or persons struggling with substance use, mental health issues, and disability.
- Minimum of one year's experience providing case management and crisis intervention.
- Knowledge of supportive housing, housing first, trauma-informed, motivational interviewing and harm reduction principles.
- Familiarity with community resources and service programs.
- Excellent computer skills (Outlook, MS Word, Excel, Salesforce or other cloud based database).
- Strong interest in doing social justice advocacy.
- Desired qualification: Fluency in Spanish/Mandarin/Cantonese/Russian a plus.
- Valid phone number required.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit at their desk for long periods, use hands to finger for computer keyboard input, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk up and down stairs, climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. Mobility to use standard office equipment, including computer, vision to read printed materials, and a computer screen, and hearing and speech to communicate in person and over the telephone.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. There are no unusual environmental conditions. Typically, the noise level in the work environment is usually moderately noisy.
